Job title:  Field Service Engineer Africa

Field Service Engineer Africa

The Field Service Engineer is responsible for delivering high-quality field service support and technical expertise across the Africa region, serving both installed base customers and non-OEM customers. More broadly, the role focuses on supporting customers in optimizing feed mill performance, conducting plant audits, driving aftermarket business (spare and wear parts), and contributing to capital equipment projects through process development and commissioning support.

The position offers flexibility in location, with a preference for South Africa. It reports directly to the Sub-Regional Director Africa and works in close collaboration with Sales Managers across the region, while maintaining strong alignment with the Service Business Manager, MEA.

                                                                                                            KEY RESPONSIBILITIES

• Field Service Delivery: Provide on-site troubleshooting, maintenance, technical support, and customer training to ensure optimal performance of equipment and plant operations.
• Feed Mill Audits: Conduct comprehensive plant audits, identify efficiency gaps, and deliver actionable recommendations, including suggested spare and wear parts requirements.
• Aftermarket Business Growth: Identify and drive sales opportunities for spare and wear parts, equipment upgrades, as well as Automation & Digitalization solutions and Service Agreements, aligned with customer needs.
• Sales Support (CAPEX Projects): Provide technical support for capital equipment sales, including development of process flow sheets, technical layouts, and input for proposals.
• Commissioning: Support installation, start-up, and commissioning of feed mill equipment and plants, ensuring performance targets and operational standards are achieved.
• Customer Engagement: Build and maintain strong customer relationships, acting as a trusted technical advisor. Ensure accurate registration of installed base equipment within the CRM system.
• Reporting & Administration: Prepare and align on weekly activity plans and submit monthly reports. Ensure accurate tracking and timely invoicing of service hours.
• Regional Coverage: Travel extensively (up to 70%) across Africa, including remote and challenging locations.
• Cultural Leadership: Reinforce the behaviours of the #1ANDRITZWay by acting as a role model across the organization..

TECHNICAL SKILLS (knowledge)

• Technical: Feed mill process expertise, troubleshooting, commissioning, process flow development.
• Commercial: Ability to identify sales opportunities and support aftermarket and CAPEX growth.
• Customer Focus: Strong relationship-building and advisory skills.
• Execution: Independent, proactive, and results-driven with strong problem-solving ability.
• Adaptability: Comfortable working across diverse cultures and challenging environments.
• Technology skills (ANDRITZ IT and IoT Tools)
• Language skills :
  • English (mandatory).
  • Other African language e.g. Afrikaans, Swahili, Arabic, French (advantageous)

EDUCATION

EXPERIENCE

POSITION

Communication: Ability to present service ideas/concepts in a clear and consistent way as an outcome of a repair, scan or inspection

Form and maintain network: Ability to connect with customers and make them “early adopters” of our service concepts 

Self-Learning: Willingness to continuously improve skills and competences as perceived relevant for developing mobile service concept

Execution Discipline: Ability to perform in an effective manner, focused on improving customer satisfaction with our service

Relationship: Ability to internally connect with colleagues in sales support and field service to grow into a service excellence team

Deadline Management: Ability to meet deadlines as a result of a structured and planned way of working

Persuasive skills: Ability to convince customers of the added value we can bring to them with our service concept

OTHER REQUISITES

• Willingness to travel up to 70% across Africa
• Commitment to ANDRITZ HSE and compliance standards